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We look forward to hearing from you and providing you with the best possible service regarding our luxurious silk products. Your well-being and satisfaction are our top priorities.
Your Silkus Team
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FAQ - Customer Questions
Where Does Silk’s Shine Come From?
Silk’s natural shine is the result of the unique structure of silk fibers, which reflect light in a special way. This gives a silk pillowcase its elegant and shimmering appearance.
What Are Hypoallergenic Properties?
Silk is naturally hypoallergenic because it hardly attracts dust mites, bacteria, or fungi. A silk pillowcase for allergy sufferers can therefore help reduce skin irritation and allergic reactions and therefor foster better and more relaxing sleep.
Why SILKUS?
Silkus stands for premium quality, luxurious materials, and thoughtful craftsmanship. If you're looking to order a silk pillowcase, Silkus offers durable, well made, skin-friendly and sustainable products.
What Makes Silk so Special?
Silk is exceptionally soft, temperature-regulating, and moisture-balancing, making it ideal for both skin and hair. A silk pillowcase provides unmatched comfort and people have reported that it helps to improve their overall sleep quality when compared to regular pillowcases.
Shipping & Order Tracking:
We cover the shipping costs for you. Once your order is placed, we’ll keep you updated via email about each step of the delivery process. You’ll receive tracking information so you can follow your package from dispatch all the way to your doorstep.
Return Policy:
Naturally, we offer a 14-day return policy in case you’re not fully satisfied after receiving your order. If a return is necessary, the refund will always be issued to the original payment method used at checkout once the item has been returned.
You can pay for your order using Visa, Mastercard, or other major credit cards. We also accept PayPal as a payment method for your convenience. All transactions are secure and encrypted for your safety. In case of a return, your refund will be issued to the original payment method used during checkout.